Training the Employee Who Can’t Read or Write

All are welcome in our training programsI have heard and read about the lack of qualified people to fill jobs in the workforce. 


As a road warrior corporate trainer, I meet all kinds of people within and outside of the United States. 


I have presented seminars on the East Coast, West Coast, Midwest, Southern States and Canada. I have presented seminars in Europe.  I thought I had heard and seen just about every type of employee there is in the workforce.


That’s why it took me by surprise and nearly knocked me over when a colleague asked for help with ideas for her attendees at an onsite training program.  


The client asked her to train several employees who can’t read or write. Since she was doing several days of the same communications topic with this client she was seeking ideas to solve the problem.  


Th communication program includes several writing exercises, and wanting to provide all employees with a consistent experience was challenging to say the least.  My friend had to adapt the training in a way that those who cannot read and write would not feel uncomfortable. 


She agreed to have them to sit next to people they feel comfortable with so they could help translate the written activities.


At first I wondered how employees could be successful in the workplace in today’s Internet based, computer literate world. 


Then it dawned on me, perhaps these employees have English as a second language.  Not every job requires you to read and write English.  Truth is, as long as you are capable of doing the job, it can be yours.


The training was successful and everyone is happy. 


How about your company? Do you have any employees who cannot read or write? What technique do you use for communication? 


Contact me at yvonne@jadcommunications.com to learn how I can provide training for all of your employees.  


Your comments, as always, are welcomeAsk how I can help your employees increase their skills.

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